Shipping & guarantees
Living goods, handled with care
30-day healthy-plant guarantee
Orchids arrive healthy and stay that way — or we make it right within 30 days.
100% growth guarantee
Every Zero-Care terrarium is backed by our growth guarantee.
Shipping
We hold live-plant shipments during temperature extremes and ship with a heat pack in cold weather. Tracking is provided on every order.
Returns & refunds
Because plants are living goods, please inspect on arrival. If a plant arrives damaged or unhealthy, reach out within the guarantee window with a photo and we will replace it or refund you.
Common questions
- Do you guarantee the plants?
- Yes. Orchids carry a 30-day healthy-plant guarantee, and every Zero-Care terrarium carries a 100% growth guarantee.
- How do you ship live plants in cold weather?
- We hold live-plant shipments during temperature extremes and include a heat pack in cold weather to protect the plant in transit.
- Can I return a living plant?
- Living goods are delicate. If a plant arrives damaged or unhealthy, contact us within the guarantee window and we will make it right.
Policy wording is DRAFT, summarised from the live store — confirmed with the owner before launch.